11250 Morrison St
Los Angeles, CA 91601, USA

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is FREE in the US via USPS First Class package. We charge a $5 flat fee to Europe, Canada and Mexico, $8 to Australia. For any other country, add the desired product(s) to your cart and click on “Calculate shipping”.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards via Stripe and Paypal. You can also pay via Apple Pay, Google Pay and Amazon.

How long will delivery take?

If the product is in stock, we will ship it within 1 business day. We exclusively use the United States Postal Service for our shipments. If you live in California, USPS will deliver your order in 2 business days (1 day in LA county). It will take up to 3 business days for others states. International deliveries will take between 5 to 15 business days to arrive to their final destination. Please ask your local government for potential tariffs and VAT on imported goods from the United States.

How secure is shopping in the Online Shop? Is my data protected?

We have chosen to team up with Kinsta, one of the most reliable hosting solution in the US, which uses Google Cloud Platform network to ensure fast and secure connections. Dorycroft.com is hosted in Los Angeles and uses SSL protocol to encrypt your connection and the informations (such as personal data) you share with us. 

What exactly happens after ordering?

Our devoted team will carefully prepare your order and will ship it within 1 business day via USPS. During this process, we take all necessary hygiene measures to ensure safe and clean shipments. Meanwhile, we strongly recommend you sanitize your package immediately after you get it and before opening.

Are your mask designed for health care workers?

Our masks are not intended for surgical use. Although they comply with the CDC guidelines, we do not use N95 material. We must leave N95 masks available for health care workers.

We are using another filtering technology made of 7 layers of both woven and non-woven fabrics, effectively reducing (but not entirely) the risk of inhaling harmful substances.

Please keep in mind that no face masks will give you 100% protection against coronavirus. You must continue to social distancing and wash your hands frequently.

Send us an email

    Call us

    We are open Monday to Friday 10am 6pm PST.
    Or you can chat with us at the bottom right of your screen.

    +1 424 286 0321